Refund Policy

Effective Date: August 29, 2026

At My Store, we want customers to have a positive shopping experience. If you are not satisfied with your purchase, you may be eligible to request a return or refund in accordance with the terms below.

Return Request Period

Customers should contact us within 30 days of delivery if they wish to request a return.

To start a return request, contact Support@Primevorasn.shop with your order number, the product name, and a description of the reason for the return.

Items returned without prior authorization may not be accepted.

Return Conditions

To be eligible for a return, products should generally be:

Unused and in their original condition;
In their original packaging, where applicable;
Complete with included accessories, manuals, or other materials; and
Returned within the applicable return period.

Certain products may be subject to additional return restrictions based on their nature, condition, or applicable law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.

We may request photographs or other information to help us evaluate the issue and determine an appropriate resolution.

Depending on the circumstances, we may offer a replacement, replacement component, refund, or another appropriate remedy.

Refunds

Once an approved return has been received and inspected, we will determine whether the item qualifies for a refund.

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank, credit card company, or payment provider.

Return Shipping Costs

Unless the return is due to an error on our part, such as receiving an incorrect or defective product, customers may be responsible for applicable return shipping costs.

If a return is approved because the product was defective, damaged during delivery, or incorrectly shipped, we will provide appropriate instructions regarding return shipping.

Non-Returnable Items

Certain items may not be eligible for return, including products that are clearly identified as non-returnable, personalized or customized products, or products that cannot reasonably be returned due to their nature, where applicable.

Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing the order.

We cannot guarantee that a cancellation request can be completed once an order has entered processing, shipment, or fulfillment. If the order has already shipped, the customer may need to follow the applicable return procedure.

Refund Policy Changes

We may update this Refund Policy when necessary. The version posted on our website at the time of the applicable transaction will generally govern, subject to applicable law.